At Becoming Unapologetically You Inc., we strive to provide quality products, resources, and services. Because we offer several different types of products and services, refund and return eligibility varies according to the type of purchase.

 

Physical Products

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Claims for misprinted, damaged, or defective items must be submitted within 14 days of receiving the product.

Claims regarding packages lost in transit must be submitted no later than 14 days after the estimated delivery date.

When an issue is determined to be the result of an error on our part, eligible replacement or resolution costs will be covered by Becoming Unapologetically You Inc.

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If you experience an issue with your order, please contact: info@becomingunapologeticallyyou.com

 

Please include your name, order information, a description of the issue, and photographs when applicable.

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Wrong or Insufficient Address

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Customers are responsible for providing an accurate and complete shipping address.

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If a shipment is returned because the courier determines that the address provided was incorrect or insufficient, the customer may be responsible for applicable reshipping costs after a corrected address has been provided.

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Unclaimed Shipments

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Shipments that are not claimed and are returned may require additional shipping charges before they can be resent.

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Health & Hygiene Items

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For health and hygiene reasons, certain opened or unsealed products—including, but not limited to, face coverings, hats, or other items determined to be unsuitable for resale—may not be eligible for return.

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Please contact Becoming Unapologetically You Inc. before returning merchandise.

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Digital Products

 

Due to the immediate-access nature of digital products, all digital product sales are final and non-refundable, except where otherwise required by applicable law.

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Digital products may include, but are not limited to:

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• E-books

• Downloadable worksheets

• Digital courses

• Guides

• Workbooks

• Recordings

• Digital resources

• Templates

 

Counseling, Coaching & Professional Services

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Payment for counseling, coaching, consultation, mentoring, programs, packages, and other professional services reserves the client’s placement and provider time.

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Once enrollment and payment have been confirmed, payments for service packages are non-refundable, except where otherwise required by applicable law or specifically agreed to in writing by Becoming Unapologetically You Inc.

 

A client’s:

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• change of mind,

• decision not to continue,

• missed participation,

• failure to complete assignments,

• failure to attend scheduled sessions, or

• voluntary withdrawal from the program does not automatically create eligibility for a refund.

 

Where applicable, counseling/coaching packages may include a complimentary Initial Consultation prior to the beginning of the scheduled program sessions. The complimentary consultation is provided in addition to the sessions contained within the purchased package and does not constitute a trial period or alter the applicable refund policy.

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Provider-Initiated Referral or Discontinuation

 

Services are provided within the scope of the provider’s education, training, credentials, professional role, and available services.

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If Becoming Unapologetically You Inc. determines that a client’s needs are outside the appropriate scope of services offered, the provider may recommend referral to another qualified professional or an appropriate level of care.

Any unrendered services affected by a provider-initiated discontinuation will be addressed according to the individual circumstances, the parties’ agreement, and applicable law.

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Contact

 

Questions regarding returns, refunds, or purchases may be directed to:

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Becoming Unapologetically You Inc.
Email: info@becomingunapologeticallyyou.com​

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